如何修复损坏的iPhone备份并还原其数据

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从损坏的iTunes备份中恢复数据很困难,但并非不可能,“备份损坏或与正在恢复的iPhone不兼容”等消息并不意味着您的数据“不可逆转地丢失”。您很有可能使用iPhone Backup Extractor自动恢复损坏的备份。

从未加密的损坏的iTunes备份中恢复数据通常很简单。 加密的损坏备份比较棘手,尤其是在缺少“清单文件”的情况下,因为它们描述了备份中的数据如何加密,并且对于解密过程至关重要。

备份可能会被破坏到不同的范围。例如,在备份过程中磁盘空间不足,硬盘驱动器出现故障(或Dropbox吃掉文件!),iOS升级出错或备份过程中出现电源故障都会影响备份方法。

备份损坏时可能会出现一些错误。让我们看看每个原因和解决方案。

iTunes恢复错误,表明存在损坏

iTunes无法恢复iPhone,因为备份已损坏或与正在恢复的iPhone不兼容

第一条消息很简单,告诉您正在处理损坏的备份。当iTunes正在备份您的iOS时,可能会发生此过程失败而没有错误消息。只有在尝试使用iTunes进行恢复时,才会发现您的备份已损坏。获取您的数据并不困难:查看我们的指南,从下面的损坏的iPhone备份中获取数据,

iTunes' corrupt backup error message
iTunes'损坏的备份错误消息

iTunes无法恢复[iPhone],因为备份会话失败

此错误与第一个错误类似,也表示您正在处理损坏或未完成的iTunes备份。原因是类似的。请参阅下面有关从损坏的备份中恢复数据的提示。

iTunes无法恢复,因为iTunes无法识别您的设备

第三条消息要求您检查是否使用最新版本的iTunes,USB电缆连接正确(并且没有损坏),并且您没有任何第三方软件干扰iTunes。

如果上述方法无效,则通常可以使用恢复模式解决此问题。恢复模式将清除您的设备并将其恢复:如果您之前已与iTunes或iCloud同步,则可以在恢复后从备份恢复。

最糟糕的情况是,您正在连接的iOS设备存在根本问题。如果 - 并且您有备用设备 - 请尝试使用它。如果做不到这一点,我们可以帮助您从损坏的iTunes备份中提取数据。继续阅读!

iPhone无法恢复。出现未知错误

对于一系列不同的问题,这个错误是一个包罗万象的问题。根据潜在原因,有许多解决方案:

  • 使用最新版本的iTunes(而不是测试版!)是一个很好的起点 - 升级,如果你尚未使用它
  • Windows用户可以找到重启帮助(如果您按照上面的步骤升级iTunes,则无论如何都需要重启)
  • 完全重置手机并在DFU模式下运行恢复
  • 苹果发布一个简短的文件有进一步提示这个错误

如果你在这里不能成功,请查看我们的指南,从下面的损坏的iTunes备份中恢复数据。

连接到iPhone需要软件更新

此消息表示您需要更新才能连接到iPhone,并且消息中不清楚是否需要更新您的PC或Mac或iPhone。这是它所指的计算机。

A software update is required to connect to iPhone
连接到iPhone需要软件更新

如果用户运行的是iOS测试版,但未运行等效的iTunes测试版,则用户通常会获得此信息。如果是这种情况,点击“安装”按钮将不起作用。它会说它在失败之前下载了一段时间,说“安装失败。无法安装软件,因为它目前无法从软件更新服务器上获得”。解决方案是安装最新的iTunes测试版。

4个技巧来修复损坏的iPhone备份并检索您的数据

iPhone备份提取器旨在帮助您在无法通过iTunes正确还原备份时获取数据。它打开iTunes和iCloud备份并提取有价值的数据 - 即使该备份已损坏。

1.使用iPhone Backup Extractor的内置损坏处理

甚至免费版的iPhone Backup Extractor也内置了很多聪明的功能来处理损坏的备份,它可能会正常提取您的数据。

尝试从“概述”中获取数据提取的快速链接,并查看有关恢复iTunes数据的常规指南。

Extracting data from corrupt backup with iPhone Backup Extractor
使用iPhone Backup Extractor从损坏的备份中提取数据

如果概述没有生成您需要的内容,则还有另外两种方法可供尝试。

  1. 检查“预览”选项卡以查看数据是否可用于提取。如果有数据,您可以单击应用程序的名称,选择所需的消息,然后以所需的格式提取它们。如下:

    Previewing messages
    预览消息

  2. 使用“提取”菜单将可用消息导出为HTML或CSV,如下面的屏幕截图所示:

    Extracting messages with the "Extract" menu
    使用“提取”菜单提取消息

即使上述步骤不起作用, 仍然可以从损坏的备份中检索联系人,消息和照片等数据。不要放弃希望 - 让我们更深入......

2.使用专家模式从单个文件中恢复iPhone数据

如果直接方法不适合您,您仍然可以使用“专家模式”和“应用程序视图”从备份中恢复文件。联系人,日历,SMS消息,位置和备注等数据存储在备份中的特定文件中,并且 - 如果您将文件丢弃 - iPhone备份提取器可以将它们转换为可读格式。

使用iPhone Backup Extractor加载备份,然后在“专家模式”中导航以选择代表所需数据的文件。我们有一篇关于应用程序将数据存储在iTunes备份中的文章,这在知道查看位置时会很有帮助。

Manually extracting the WhatsApp database with iPhone Backup Extractor
使用iPhone备份提取程序手动提取WhatsApp数据库

获得必要的文件后,可以将其转换为可读格式:

  1. 单击iPhone备份提取器中的“文件”菜单

  2. 选择“将消息数据库转换为CSV”,“将联系人数据库转换为vCards”或任何最适合您文件的选项

    Using the file menu to convert...
    使用文件菜单转换...

  3. 该应用程序将导出您的联系人和消息。

    Recovery successful!
    恢复成功!

3.为照片和视频筛选未加密的iPhone备份

即使iTunes进程不完整并导致备份文件损坏,您仍可以在iTunes备份中找到照片和视频。为了使其工作,需要使用加密创建备份。

尝试这个:

  1. 找到有问题的备份文件夹(您可以右键单击iPhone备份提取器中的备份,然后选择“显示封闭文件夹”)

  2. 制作整个文件夹的副本 - 我们将对其进行大量修改......

  3. 按大小对文件内部进行排序,并删除所有小于300KB的文件

  4. 下载并安装批量重命名实用程序 - 它是免费的,非常适合我们在这里需要的东西

  5. 打开“批量重命名实用程序”并导航到您创建的备份文件夹的副本,然后选择它

  6. 使用Add > Suffix (7)菜单将jpg (无点)添加到Extension Section (11).jpg (带点)

  7. 选择顶部窗口中的所有文件(它们将显示为绿色)

  8. 单击“重命名”按钮,然后将所有选定的文件重命名为jpg文件

    Bulk Rename Utility in action
    批量重命名实用程序正在运行中

  9. 在保存它们的文件夹中,在Windows资源管理器或macOS Finder中选择“缩略图视图” - 现在您应该可以看到哪些文件是照片,因为它们将与预览一起显示

  10. 将恢复的照片移动到一个安全的新文件夹,然后使用其他文件扩展名(例如.mov.heic重复步骤#5中的过程,直到您恢复所有文件.heic为止

4.依靠Reincubate的专家为您做到这一点

如果上述方法都不起作用,或者它们过于技术化,您可以随时与我们联系 。我们很乐意帮忙。我们的支持团队可能会要求您与他们共享“清单文件”的副本,我们在下面有一个信息面板,其中包含更多相关信息。

关于作者

AlexandraPetruş多年来一直担任Reincubate的产品副总裁,并且仍然是该公司的朋友。她被公认为谷歌开发者产品战略专家,并且是布加勒斯特AI的联合创始人。

Reincubate在白金汉宫的首席执行官

上图是Reincubate团队在白金汉宫会见英国女王伊丽莎白二世的成员,因为我们在Apple技术方面的工作获得了英国最高商业奖。阅读我们在隐私,安全和保障方面的立场。

我们已帮助超过10,000,000人恢复丢失的iPhone数据。我们也帮助你。

评论 (30)

Dear reincubate professionals,

I desperately need your help because Apple does not. I summarized the situation below. Is there any possible way that I can try to recover my photos and videos:

On the date 7 September I saved a backup of my phone to my PC via iTunes. The next day (8 September) I wiped the phone and left to the service for battery change. After receiving I wiped the phone again and then I choose to restore from backup at the beginning. However iTunes asked me a password which I never entered for backup (I don't recall that I ever entered a password in iTunes). I tried the password of the phone and my Apple ID password but never worked. I searched online the case and someone suggested to enter Apple ID credentials on iTunes. At that stage iTunes sent an authentication code to my phone and I had to open my phone set as a new phone. Than clicked the button "change password" below the encrypt iPhone backup section. At the moment iTunes synchronized my phone because at default that option was set on iTunes. It appears to be the backup of my empty phone was overwritten on previous backup. I managed to restore from that backup but my whole photos, videos and contacts was gone.

When I look into backup folder I see a large amount of data which is approximately 45GB. And last change dates of the most files are 7 September which is my first backup date. I think my data is still kept in my computer but I cannot access them. I think when iTunes overwrite the empty backup it changed the manifest.db file and some other files then the old files are not recognized by iTunes. I installed the iPhone Backup Extractor but no photos are found. Then I tried to chance file extensions by bulk rename utility however no images are shown I suppose because of encryption.

Is there any possible way to restore my photos and videos from that backup folder. Or are they gone for good?

Thank you in advance.

Kind regards.

Hi unplugged, thanks for commenting. Yes, there are a number of things we could try here. We've reached out to you directly. In the meantime, make sure the remaining files are safe from modification, and that any Time Machine backups that you may have from the time won't get overridden.

Hi.. I recently sent my iPhone 7 to get the audio IC replaced. Before giving it to the technician I took a backup on itunes and wiped it clean. While the iphone 7 was with the technician, I restored the same back up to my old iphone 6S plus for use. This worked perfectly and im cureently typing from the same phone. But i had to manually delete a lot of photos and videos from my 6S as it was a 64GB. ( Roughly 5000 images + 100 videos deleted)

Now my iPhone 7 has returned after getting fixed. I tried restoring from the same back up via iTunes and it gives me the following error " iTunes cannot restore the iPhone "iPhone" because and error occurred".

So i tried all the usual stuff, updating of iTunes and the iPhone 7, restarting the devices, using different usb ports and different usb cables.

I even tried restoring the same backup to my Wife's new iphone Xs. The entire process went through for 1.5 hours and right when it was about to finish itunes gave me and error "itunes cannot restore iphone "iphone Dee" because the backup is corrupted"

I think i have tried all possible options but came up with no luck. I would really really love to have that entire backup as it was...Can you help?

Hi vardhan, thanks for commenting. I think we can probably help here: we're emailing you directly now. 👊

This month, I recently upgraded from a 4s to an iPhone 6s with Verizon-I was assured my back up would go well especially with the additional 50mb I bought on icloud; well after 7 days of back and forth at Verizon & their techs talking to Apple support techs...no one was able to explain why all of my photos were lost from my 4s to my 6s to include all of my photos that I thought were safe in my photo stream on my iCloud account. Can ANYONE please help me?

This Friday, 12/16/2016, I have to break it to my middle school students that their images for the town & school paper that were safe & sound on my iCloud account are now GONE. All that remains is a their ghost of images past....a screen shot of the back up where a grey box appears with the number 837...the mysterious location where the Verizon tech assured me that the images do live on are-in fact, somewhere'...

Can anyone help me to find out where they are & make them reappear?? It would surely be a Christmas miracle that would make about 90 middle schoolers very happy.

Happy Holidays.

Thank you so much.

Hi Lola, we're sorry to read this! Might you have an old iPhone backup on your PC or Mac? Failing that, we have a few tricks up our sleeve to recover photos from iCloud that aren't in the app. Drop us a note and we'll see what we can do. 👩‍💻

My itunes keep saying not enough free space on computer, can't restore my iphone. I'm trying to restore my old iphone with the same backup, just to take it back and update to iOS 9. And then trying to backup again and restore my new iPhone 6s Plus with it. But the main thing it's i got 270gb free on my Mac, so I don't know what else to do. Please help I don't want to loose all my photos and data. One more thing, when i tried to restore my new iPhone with that backup, said it's corrupt or not compatible. Help!!

Hi Francisco, things can get difficult when you've got a lot of data in a backup but little space on your PC or Mac. One solution might be to use an approach like this to move your iPhone backup into a folder on another drive (or a USB stick) and restore from there. Reach out to us if you need help!

I just got had to swap my phone due to issues on the phone when I try to restore from my backup it say corrupted or not compatible

Oh no! Have you followed the steps in the guide? If so, and you're still stuck, drop us a note or ping us on live chat. 🙂

Does this work in australia? I lost my iPhone 6, but luckily backed it up not long ago. Insurance have sent me another phone but when I plug it in it gives me the dreaded error saying that it is corrupt or uncompatible. I need all the files on the back up and your free version idenitifes all the files to be extracted. How much does it cost for you to put it onto my new IPhone. I am at a complete loss

Hey Ryan, it sure does. If things are getting fiddly, please drop us an email through our support page and we'll jump on a screen share with you to help sort things out. 🙂

I need a way to extract music and eBooks from a corrupt backup, any ideas?

Hey Robert. iTunes' music isn't stored in a backup, and won't be available there. However, eBooks are, and so is music from many third-party apps. Which apps are you using for the books and music?

How do you extract a voice memo from a corrupted backup?

Thanks!

The simplest way is just to click "Recordings" on the main iPhone Backup Extractor window when your backup is selected. Alternately, you can find them in iPhone Backup Extractor's "Expert mode" in the folder described here.

After doing the ios 8 update on my Iphone 5 it started acting up. On and off every two minutes. Only 180 pictures were backed up into icloud from 2000. i trie backing up the rest but phone turn off and on. Can some one help me recover my pictures. they are very important because they are from a loved one that passed away. please help!

Hi Patrick, I'd recommend backing up with iTunes, and then restoring that way. It's a lot quicker, and it's much easier to verify all of your data is there.

I used time machine to replace the corrupted file that wouldn't allow me to backup from the restore files, figured out which of my iTunes backup files to replace, then clicked on that folder with all the files in it ( I figured it out based on the date modified as I had several from various iPods and an iPad and clicked on get info of each of them to figure this out ) Go in to library/application support/mobilesync/backup

Is it possible to restore messages back on an iPhone

Hey Kevin, there sure is: check out this guide.

Got a new iPhone 6. Tried to restore it from iTunes. No backups were found in ITunes. Found the backup folder on my PC but three of the .plist files are missing. Status.plist is the only one I have and it looks incomplete. Need some help..

Uh-oh, missing files indeed. Drop us a note and we'll guide you through recreating those missing files.

My Iphone backup was corrupt. Please help me to restore data. I found physical stored data (10GB) on my lop top. I need help to backup this data on my iphone 5. There are very important files: app - gflash, and my contacts. Please help me to restore data. Thank you a lot.

Hi Andre, no problem. The guide above should help with accessing the backed up data, and this guide should help you restore is. Does that help?

After being able,to extract those data from corrupted files, can theses data able to import back to the phone for data like SMS, WhatApps, other App database?

Hi Chanco, yes, they can. We've got a guide on restoring that data here.

I am trying to recover some lost voicemails using iExplorer. There are 4 backups to my phone and all are damaged. Is there a way to fix that or get the voicemails back from the damaged backup file? Any help you could give me would be greatly appreciated. The voicemails are from my gramma who passed away. Thanks.

Yes, try iPhone Backup Extractor. If it won't automatically recover them for you, ping us on live chat and we'll help you get them back manually.

I backed up my iPhone 5s IOS 7 in preparation of receiving my iPhone 6. I tried to restore from my backup iOS 7 onto my new iPhone 6. It downloaded all of the music all of the apps but it is being hung up on the photographs. It just keep saying downloading. It has been doing it for two days. I have used your software in the past I'm wondering if it will be helpful again for this situation? Some of the pictures downloaded but only a fraction.

I didn't upgrade the 5s to IOS8 because I didn't have enough room on the 5S.

Hi Jeffrey, it's nice to hear from you. Two days of downloading sounds like a long time! I'd recommend turning off iCloud Photo Library, before turning it back on. That should sort this out. 🙂

Hi,

I'd extracted out all the files, but how can I restore inside my phone?

Hi Elsie, we've got a guide for that here.

Good day

I would be very grateful fr a workaround for the issue I face, please. I removed the cable, like an idiot, during a backup process, it was third party software (iBackupBot) and the progress indicator had been stuck at zero for several minutes, i panicked. Right now, I can't back up to or from my device, I am pretty sure it is a corrupted manifest file. Please could you direct me to workarounds for this error:

Invalid name size [E9B1] at [30E77]:
(null)
Prev Domain:C:\Users\........
/manifest.db
Prev Path:CameraRollDomain

I realise I have probably boxed this thing, is it even possible to restore a new iOS version?

Thank you in advance Morgan

Hi Morgan, that sounds nasty! We're not experts on iBackupBot, but we can certainly help with your phone. Have you tried a factory reset?

Hi, hope you can help me. I backed up my old iPhone 5 on iTunes in my laptop as the phone has a hardware defect and needs to be replaced with a new unit. I made sureall was backed up in itunes. I now got the new unit and attemptied to restore the data backed up from the old unit, however, the data restore in iTunes is greyed so I assume the data was lost. Is it still possible to recover all the lost data back up?

Hey Avenshen, I'd guess that's because the newer device is on an older version of iOS than your newer one. If that's the case, an update will resolve the issue. If not, drop us a note and we'll get you sorted out.

hi! The files of my ipad get deleted. I already try the backup in itunes, but I dont have any backup there. All files are very important to me. Please help me. THANKS!

Hi Carlo, that doesn't sound good. Have you manually checked your iTunes backup folder? There's guidance on how to find them, here. Failing that, do you have a a backup of your computer in Time Machine, or another backup service?

I have just upgraded my Iphone 4 to IOS7 and I lost my pictures and contacts after it got frozen showing the I tunes and USB picture. I was able to restore it, but nomore contacts and pictures in it. I did not back up any of my contacts and pictures. Can I still recoever them?

Hi Noel, that sounds nasty! When you say you were able to restore the phone, I presume you mean from a backup? If so, it's worth looking through that backup with iPhone Backup Extractor to see if there are any traces of your images or contacts. You might get lucky.

good morning, my backup(11 G0) is incomplete and encrypted, i have the password. Do your soft can extract any data?

It certainly can. Try the free version linked to the side of this page, and reach out if you need help.

my ipod does not work as it says my ipod back-up has been corrupted and i am unable to sync with itunes

Reach out to us directly on live chat and we'll guide you through it with a screen-share. 🙂

What if I only can find status.plist? The info.plist, manifest.plist and the manifest.mbdb is missing. Is there any way to recreate them?

Hi Johan: yes. Move your backup out safely to another folder, and then create a new backup. If the device contents are similar enough, you may be able to reuse those files. Good luck!

Hi,

I have updated my iphone to ios7 beta release and later on downgraded back to ios 6.1.3. But restore backup is not compatiable. Tried after changing Product version and Build Version in Info.plist. But now it says data is corrupt or not compatiable.

Please help me to restore my backup data

Right, this is a problem for a number of users. We can help you patch your messages etc. back into your older database if you drop us a message directly.

Hi, some how my iphone backup got corrupted. And so I tried to restore it with another back up, but it was my ipod backup and when i tried restoring it back it said "itunes could not restore the phone because the phone refused the request" and this is frustrating because it wont let me send any messages and all my contacts and stuff are gone.

Hey Devin, drop us a note and we'll give you a hand with your backup. There'll be a way!

i want to simply reset my iphone pin to purchase apps for the phone.

i dont require resetting my ios and i dont want to affect the ios, but can iphone extractor reveal the pin if i run it?

Dominic: see our article on resetting the restrictions passcode for a solution to this.

My iPad had begun to have more and more apps crashed so I took it to the apple store. The genius read the incident report and said I had corrupt files so I needed to plug it into my MacBook and backup it up then reset the device. He said since the file would also be corrupted on the backup that I would need to start new instead of restore the backup.

I did so and now I have a few apps that I have lost data from. I have since been informed that one app can't corrupt the whole iPad because of sandbox. So who do I believe and how do I proceed? I did try restoring the iPad's backup and the problem was still there so I reset and made new and that's where I'm at now.

Oh no! That's frustrating. Drop us a note directly and we'll help you recover that data. It shouldn't be possible for any of your iOS apps to corrupt your backup.

Hi,

My last backup of my iPhone 5 somehow got corrupted after a failed iOS 6.0.2 upgrade.

I can see all the files in the backup folder but it is missing all the manifest files.

I use iPhone Backup Extractor to review the Backup file and it doesn't recognize the last backup taken before the upgrade.

I would like to know is there a way to recover the last backup?

Thanks Nighto

Nighto, this is because the previous backup can sometimes get overwritten after the upgrade (Yes, I did say after! And yes, this does happen ever now and then). Without the manifests it can cause issues reading files, but iPhone Backup Extractor can certain find data without the manifests by using the File menu. However if data does exist in the backup, we are experts at extracting, so please contact our help desk for more information.

hey, i am having some problems with understanding how to re-establish all my backed up data back onto my iphone, i was wondering if there is any further help or personal assistance i could receive?

thank you

Hi Haider, of course! Drop us a note on [email protected] and we'd be happy to set up a screens-share to guide you through it.


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