Help & support recovering iPhone backups

What does the iPhone Backup Extractor do?

The iPhone Backup Extractor can extract files from iTunes and iCloud backups of your iPhone, iPad, or iPod Touch data. It works with iOS 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 and 11.

How to recover data using the software

Information about iTunes iPhone, iPad and iPod Touch backups

iCloud backups: where & how

Apple iCloud provides Apple users with storage space to back up the content of their iDevices. It currently offers a 5 GB free storage and up to 50 GB paid storage.

An iCloud backup runs daily when your iDevice is connected over the Wi-fi, to the Internet, plugged into a power source, locked or when you force Create a backup directly from the iDevice: Settings > iCloud > Storage & Backup > Back Up Now.

To manage your iCloud storage you can easily do that from your iDevice: Storage & Backup > Manage storage.

iCloud backups are stored in Microsoft (Azure) and Amazon (AWS) clouds in encrypted form and Apple holds the encryption keys to access data from your iCloud backup. An iCloud backup always contains the last 3 stored backups or snapshots (incremental backups for faster downloading).

What gets backed up in an iCloud backup

Documents, notes, calendar, photos, videos, safari, messages (including iMessages), Call history, app data, device settings, mail, network settings (vpn settings, saved wi-fi hotspots etc), and much more.

So, if you may want to browse your iCloud backup data without the actual iDevice, get access to a specific data that can be read offline on a PC or get close to realtime data (SMS, iMessages, mail, call history, photos etc) download your iCloud backup directly on your computer with the iCloud Backup download feature of the iPhone Backup Extractor (available for both Windows and Mac OS X).

Retrieve and decrypt iCloud backups

To download data from iCloud you will need your Apple ID and password in order to authenticate and access your iCloud data to download. Note that your iCloud authorization time will expire in one hour time.

iPBE's iCloud Backup download feature downloads the 3 snapshots and a complete iCloud backup and converts them to an iTunes Backup format so you can access your iCloud backups offline from your PC. The iCloud backups are downloaded in the iTunes backup default folder.

Note: The iCloud backups that aren’t completely created will not be listed as available for downloading.

The iPhone Backup Extractor also rebuilds deleted sms and notes and if you are looking for forensic tooling, bulk recovery or others, we have a series of advanced services and tools available to our enterprise partners. Contact us for pricing and availability.

What can be done with encrypted backups?

The Premium and Business plans of the iPhone Backup Extractor include full encrypted backup support for iCloud and iTunes backups. The Basic plan has encrypted backup support for local backups.

Can I use the iPhone Backup Extractor on a computer without iTunes?

The iPhone Backup Extractor will automatically search in the default iTunes backup location for your backups. However, the software doesn't require that iTunes is installed on the computer on which you use it. You can copy your backups to another machine and use the iPhone Backup Extractor there. It is possible to extract on Windows from a backup made under OS X, and vice-versa.

Where does iTunes store its backups?

Under OS X, iTunes will store backups in /Users/USERNAME/Library/Application Support/MobileSync/Backup.

Under Windows XP, iTunes will store backups in \Documents and Settings\USERNAME\Application Data\Apple Computer\MobileSync\Backup.

Under Windows Vista, Windows 7, 8 and Windows 10 iTunes will store backups in \Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup.

Why are the filenames garbled?

iTunes stores the backup files with hex-encoded SHA1 hashes. These names are constant between all backups. We've summarised the filenames of some of the more important backup files, in case you need to get manual access to them. Access through the iPhone Backup Extractor interface should be simpler in all cases.

Contents iOS Real filename Backup filename Type
SMS / Text messages 1-11 sms.db 3d0d7e5fb2ce288813306e4d4636395e047a3d28 SQLite 3
Contacts / address book 1 AddressBook.sqlitedb adb8c77534444e97c31ff15924d50f3ed1fbd3b1 SQLite 3
Contacts / address book 2-11 AddressBook.sqlitedb 31bb7ba8914766d4ba40d6dfb6113c8b614be442 SQLite 3
Calendar 1 Calendar.sqlitedb 14ee8cdc3e6e0220399ff210246e1c92b7df89a0 SQLite 3
Calendar 2-11 Calendar.sqlitedb 2041457d5fe04d39d0ab481178355df6781e6858 SQLite 3
Notes 1-3 notes.db 740b7eaf93d6ea5d305e88bb349c8e9643f48c3b SQLite 3
Notes 4-11 notes.sqlite ca3bc056d4da0bbf88b5fb3be254f3b7147e639c SQLite 3
Notes 11 NoteStore.sqlite 4f98687d8ab0d6d1a371110e6b7300f6e465bef2 SQLite 3
Call history 1 call_history.db a49bfab36504be1bf563c1d1813b05efd6076717 SQLite 3
Call history 2-3 call_history.db ff1324e6b949111b2fb449ecddb50c89c3699a78 SQLite 3
Call history 4-11 call_history.db 2b2b0084a1bc3a5ac8c27afdf14afb42c61a19ca SQLite 3
Locations 4-11 consolidated.db 4096c9ec676f2847dc283405900e284a7c815836 SQLite 3

Are data recovered with the iPhone Backup Extractor forensically sound?

Yes, they are. The files are not manipulated in any way in the backup or reading process. As well as a number of private forensics and recovery agencies, we have police and state forensics labs using our software around the world, from US Congress-funded law enforcement training programmes to the UK South Yorkshire Police, the German Polizei Hamburg Forensische and the Danish National High Tech Crime Center.

How can I recover text messages, notes or contacts which were deleted prior to the backup being taken?

The iPhone Backup Extractor extracts data from iPhone backups. As such, so long as the last backup was taken before the data was deleted, it will recover your information automatically. However, if the data was deleted before your backup was taken, it makes sense that the backup won't contain your data. Fortunately, Apple don't purge deleted data from their database files, so it is often possible to recover some deleted SMS, note and contact data. By extracting the SQLite databases from your backup in Expert mode, and opening them in Notepad, you should see fragments of any data that has been deleted. This isn't the easiest way to recover data, and reassembling contact information isn't easy, but it's better than losing the data altogether! Registered users who need to do this can send us their SQLite databases and we can extract the textual information for them, although we cannot guarantee its legibility or use.

Importing contacts from VCard or VCF

Importing your contacts into Outlook, Google Mail, or other modern email systems is easy. Our blog describes how to import your iPhone or iPad VCard contacts into Google Mail.

Importing contacts from CSV

There are instructions on how to import your contacts from CSV to Gmail and Outlook. Almost all contact management software will support import from CSV. Our blog describes in more detail how to import your iPhone or iPad CSV contacts into Outlook.

The contacts CSV files are generated with the following fields: Title, FirstName, MiddleName, LastName, Suffix, Nickname, Company, Department, JobTitle, Note, Birthday, WorkPhone, WorkFax, MobilePhone, HomePhone, OtherPhone, SpousePhone, MainPhone, Pager, Url, Tag, Email, Street, City, State, Zip, Country, CountryCode.

Importing contacts directly onto your iPhone, iPod Touch or iPad?

If you don't synchronise your iPhone with an email or contacts client, it is possible to restore contacts to an iPhone by simply emailing a VCard file to the phone. Once the phone has received the email, open the VCard attachment and an option to import the data will be shown.

Restoring other files

Restoring other types files to your iPhone can be tricky without technical know-how. Depending on the type of file, we've listed below the tricks we'd try to get data back onto a new phone.We cannot endorse or guarantee any of these methods, and they may break your phone:

  1. Load it into Outlook, webmail, iTunes, MobileMe etc. and sync with your iPhone
  2. Save your old iTunes backup somewhere, get iTunes to take a new backup of your upgraded phone, then patch the new backup with files from the old backup and restore the new backup onto the phone. See “restore SMS history from one phone to another
  3. Jailbreak the iPhone, SSH in and manually update the databases with SQLite once in
  4. Jailbreak the iPhone and manually replace the files with SCP
  5. Install a Wifi "shared drive" app (AirShare, DataCase, etc.) on the iPhone and try to replace the files directly

Working with Apple's database files directly

Users of the registered version of the iPhone Backup Extractor are able to use its function to automatically export their data to CSV for easy access. Non-registered users cannot, and will find that they need to manipulate Apple's .sqlite3, .sqllitedb and .db files.

Both of these files are SQLite 3 databases. Users wishing to extract data from these files will need a SQLite database client.

How can I work with SQLite databases?

Users might want to try either of these two free applications:

How can I query out the data from my iTunes SQLite backup?

As an example, to manually extract contact data, users should restore "Libray/AddressBook/AddressBook.sqllitedb", and then open the restored file with the SQLite Browser. Choosing the "Execute SQL" tab, paste this into the "SQL string" field:

SELECT ABPerson.first, ABPerson.last, ABMultiValue.value FROM ABPerson, ABMultiValue WHERE ABMultiValue.record_id = ABPerson.ROWID

Pressing the "Execute Query" button should return the full contact list shown in the "Data returned" field.

To extract SMS data, users should restore the file "Libray/SMS/SMS.db", open the restored file with the SQLite Browser browser, choose the "Browse data" tab, and then select "message" from the "Table" drop-down. On clicking the magnifying glass button, users should their full SMS history shown in the "Data returned" field.

The date and time fields just come back as numbers, how can I interpret them?

You may struggle to intrepret a number of the fields in the databases, and the registered version of the iPhone Backup Extractor can extract the data automatically for you. However, if you're going it alone, you should find the dates are represented as either the number of seconds since 1/1/2001, or 1/1/1970, depending on the position of the date field. In Excel, you could use a formula such as =1/1/2001 + A1/60/60/24 where A1 is your time data. You may also need to adjust the value to account for your local timezone.

Uninstall the iPhone Backup Extractor

If you are looking to uninstall the iPhone Backup Extractor as it served you well so far but you don’t need it anymore, here are the steps you need to take.

  • On Windows: Open the 'Start' menu > 'All Programs' or 'Programs and Features'> iPhone Backup Extractor > Uninstall.
  • On Mac: Open the 'Applications' folder > iPhone Backup Extractor > Drag to Trash > Empty it from Trash to finish uninstalling.

Further reading

About us

Reincubate was founded in 2008 and has offices in London and Bucharest. We have a range of popular desktop applications including the iPhone Backup Extractor, awdit and the BlackBerry Backup Extractor. In any given month our applications are downloaded more than 120,000 times, and our sites receive more than 4,000,000 impressions.

We have licensed our software to an impressive array of law enforcement, government and security organisations in the US and internationally, and to corporations including Microsoft, Apple and IBM. You can learn more about Reincubate at

Mailing Address

Reincubate United Kingdom (Headquarters)

11 Old Jewry, London, EC2R 8DU, England

Phone: +44 844 357 9899

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This is iPhone Backup Extractor, think of it as a "personal forensics" utility. It's pretty awesome.

Jonathan Zdziarski

Forensics and iOS expert

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