How to fix cell service and Touch ID issues on iOS 8.0.1

Published Updated
Cover image for: How to fix cell service and Touch ID issues on iOS 8.0.1

On September 24th, Apple has released iOS 8.0.1 to the public, which promised to fix third-party keyboards bugs, bring HealthKit applications on the App Store, fix iCloud Photo Library issues, and many other little bugs.

The iOS 8.0.1 update message on iPhone and iPad
The iOS 8.0.1 update message on iPhone and iPad

Hours after the release, however, Apple has retracted the update after annoyed customers flooded social media networks with complaints of problems. Most notably, they were complaining about lost cell service and non-functional Touch ID.

Some wags even released an iOS 8.0.1 video:

This was the first update to iOS 8, and millions of users were counting on it. A few hours after the release, Apple spokeswoman Laura Newell confirmed that Apple is no longer offering the update, saying:

We have received reports of an issue with the iOS 8.0.1 update. We are actively investigating these reports and will provide information as quickly as we can.

How to fix cell service and touch ID problems on the iPhone 6

So: what's to do if you are one of the unfortunate ones that have upgraded too early? First, you should know that Apple is working on an iOS 8.0.2 update which should be available in the coming days. Until then, to regain cellular service and Touch ID, Apple recommends reinstalling iOS 8 on your iPhone 6 and 6 plus.

We've got a comprehensive guide on how to downgrade your version of iOS. Check it out -- and good luck!

About the author

Alexandra Petruș served as Reincubate's VP of Product for a number of years and remains a friend of the company. She's recognised as a Google Developer Expert for Product Strategy, and is a co-founder of Bucharest AI.

Reincubate's CEO at Buckingham Palace

Pictured above are members of Reincubate’s team meeting HM Queen Elizabeth Ⅱ at Buckingham Palace, after being awarded the UK’s highest business award for our work with Apple technology. Read our position on privacy, safety and security.

We've helped over 3,000,000 people recover their lost iPhone data. Let us help you too.

Can we improve this article?

We love hearing from users: why not drop us an email, leave a comment, or tweet @reincubate?

© 2008 - 2019 Reincubate Ltd. All rights reserved. Registered in England and Wales #5189175, VAT GB151788978. Reincubate® is a registered trademark. Privacy & terms. We recommend 2FA. Built with in London.


For personal users

For businesses and pro users

Scroll down for business and pro plans



iTunes support

Works with Windows and Mac

Customer support

Preview iCloud device list




iCloud and iTunes support

Works with Windows and Mac

Customer support

5 iCloud devices

Jonathan Zdziarski picture

This is iPhone Backup Extractor, think of it as a "personal forensics" utility. It's pretty awesome.

Jonathan Zdziarski

Forensics and iOS expert

For business and pro users



25 iCloud devices

High priority customer support

Commercial license

All benefits of our premium plan

ricloud logo
Demo our APIs for enterprise

Need iCloud API access, forensic tools, bulk recovery of deleted SQLite data?

Learn about our APIs at