How to restore deleted Viber messages from an iPhone backup

Alexandra Petruș

By Alexandra Petruș


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If your iPhone is stolen or broken, or if you've lost your data, there's a neat way to extract and recover your Viber messages.

Many users find Viber is one of the best apps for messaging, video calls or group chats. Viber has more than 600 million users: if you’re one of them and you accidently deleted or lost your Viber messages, read on and follow these simple steps to extract Viber messages from your backup files.

How to extract deleted or lost Viber messages from an iPhone backup

Here’s a guide to retrieve Viber messages from your iPhone backup with iPhone Backup Extractor:

  • Step 1. Install iPhone Backup Extractor
  • Step 2. Point iPhone Backup Extractor at your iTunes backup or iCloud account
  • Step 3. View and extract Viber messages

Recover Viber messages from your iPhone
Recover Viber messages from your iPhone

You'll need:

  • An iCloud or iTunes backup to recover from
  • iPhone Backup Extractor for macOS or Windows

Retrieve Viber messages from an iPhone backup

Before you begin, make sure that you have an iCloud or iTunes backup saved prior to the moment you lost or deleted your Viber messages.

Step 1. Download and install iPhone Backup Extractor

You can download iPhone Backup Extractor here, and it runs on macOS as well as Windows. The app always supports the latest version of iOS.

Step 2. Select the backup or iCloud account from which you’ll recover your Viber chat history

You can select either an iCloud or iTunes backup:

For iCloud: Click on the the + button or on "Click here to add an iCloud backup". You'll need to enter your iCloud login details.

For iTunes: iPhone Backup Extractor will automatically read all backups located in the default folder. If your backups are saved in a different location, you’ll need to add the folder by clicking on the + button, or on "Click here to add an iTunes backup". You'll need to provide your backup password in order to read encrypted backups.

Adding iTunes and iCloud backups
Adding iTunes and iCloud backups

Step 3. View and extract Viber messages

Depending on what you’d like to extract from your backup, you have 3 options:

If you want to preview the Viber conversations list from the backup, in the right window choose “Preview”. In case you’d like to recover just a few messages, you can check them and click “Extract”.

You will need to choose between CSV and HTML file types (CSV will save them all in one text file, while HTML will save them in separate files where you can see the images). Choose a location to save the files, click “OK” when the “Extraction successful” message appears -- and that’s it!

Previewing Viber messages from iCloud
Previewing Viber messages from iCloud

If you’d like to extract complete Viber files, in the right window, go to App ViewViberAll messages. Choose the location where you want to save the data and after the “Extraction successful” appears, click “OK”.

Recovering all Viber messages from a backup
Recovering all Viber messages from a backup

If you already have the Viber chat archive extracted, and you’d like to convert it to an HTML or CSV file, go to “File” and you’ll two options: "Convert Viber DB to HTML" or to CSV. Choose the Viber database that you wish to convert and click “Open”, select the location where you’d like to save the new file and click “OK”.

Converting the Viber SQLite database
Converting the Viber SQLite database

If you have any questions or need help, we’ll gladly assist you, just reach out to our support team using live chat on this site or by email. How did this tutorial work for you? We’d love to hear your story!

About the author

Alexandra Petruș served as Reincubate's VP of Product for a number of years and remains a friend of the company. She's recognised as a Google Developer Expert for Product Strategy, and is a co-founder of Bucharest AI.

Reincubate's CEO at Buckingham Palace

Pictured above are members of Reincubate’s team meeting HM Queen Elizabeth Ⅱ at Buckingham Palace, after being awarded the UK’s highest business award for our work with Apple technology. Read our position on privacy, safety and security.

We've helped over 3,000,000 people recover their lost iPhone data. Let us help you too.

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This is iPhone Backup Extractor, think of it as a "personal forensics" utility. It's pretty awesome.

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